FAQ

What types of Christmas lights do you offer?

We offer a wide variety of Christmas lighting solutions to make your home shine, including Christmas rope lights, curtain and waterfall lights, fairy lights, icicle lights, infinity Christmas lights, net lights, and solar-powered options. We also have a beautiful selection of acrylic figurines and Christmas elves to complete your holiday display.

Are your Christmas decorations suitable for outdoor use?

Many of our lighting products are designed for both indoor and outdoor use. Please check individual product specifications for details on weather resistance and suitable placement to ensure your decorations stay magical throughout the season.

What shipping methods do you offer?

We offer two reliable shipping options:
– Standard Shipping: A$12.95 via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over A$50 via EMS (15-25 business days after dispatch)

How long does order processing take?

Our Christmas elves work their magic to prepare your order within 1-2 business days before dispatch. You’ll receive a tracking notification once your package is on its way to your winter wonderland!

Do you ship worldwide?

Yes! We spread Christmas cheer to homes across the globe, excluding only a few remote areas in Asia and other remote regions. We’re dedicated to making Christmas magic accessible to everyone, everywhere.

What is your return policy?

If any item doesn’t quite sparkle as expected, we offer a hassle-free return policy within 15 days of receipt. Your satisfaction is at the heart of our Christmas mission, and we’re committed to making things right.

How do I initiate a return?

Please contact our friendly customer elves at [email protected] with your order details and reason for return. We’ll guide you through the process and help make your Christmas experience magical.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.

Do I need to create an account to place an order?

While you can checkout as a guest, creating an account allows you to track your orders more easily and saves your information for faster future purchases during those busy Christmas seasons!

How can I ensure my decorations arrive before Christmas?

During peak season, we recommend ordering early to avoid any last-minute dashes! While delivery times are estimates, we work diligently to ensure your decorations arrive with plenty of time to transform your home into a winter wonderland.

What if my decorations don’t arrive in time?

We understand that timing is everything when creating your perfect Christmas celebration. While we make every effort to ensure timely delivery, please contact us immediately if your order is delayed so we can help track your package and find a solution.